Satisfaction and dissatisfaction factors in the work of nurses

Caroline Rafaela de Marques, Beatriz Maria dos Santos Santiago Ribeiro, Júlia Trevisan Martins, Heloisa Gonçalves Dias, Rita de Cássia de Marchi Barcelos Dalri, Maria Luiza Guidinho Bernardes, Marcia Eiko Karino

Abstract


Objective: to identify the factors that motivates nurses' job satisfaction and dissatisfaction. Method: this is a qualitative, descriptive study, with 15 nurses from an emergency room at a university hospital. Data was collected through individual audio-recorded interviews and the Content Analysis Technique was used in the Thematic Analysis modality. Results: two categories emerged after analysis: << Factors that motivate job dissatisfaction >> and << Factors that motivate job satisfaction >>. Dissatisfaction was related to the insufficient number of human and material resources and the lack of appreciation of the nurse's society; satisfaction was associated with training opportunities and service meetings. Conclusion: strategies need to be programmed to maximize the experiences of satisfaction and minimize dissatisfaction, which will result in a better quality of care for patients, family members and the promotion of workers' health. Descriptors: Nurses; Job Satisfaction; Worker's Health; Work; Working Conditions; Admitting Departament, Hospital.

Resumo

Objetivo: identificar os fatores que motivam a satisfação e insatisfação no trabalho de enfermeiros. Método: trata-se de um estudo qualitativo, descritivo, com 15 enfermeiros de um pronto-socorro de um hospital de universitário. Coletaram-se os dados por meio de entrevistas individuais audiogravadas e se utilizou a Técnica de Análise de Conteúdo na modalidade Análise Temática. Resultados: emergiram-se após análise duas categorias: << Fatores que motivam a insatisfação no trabalho >> e << Fatores que motivam a satisfação no trabalho >>. Relacionou-se a insatisfação ao número insuficiente de recursos humanos e materiais e à falta de valorização da sociedade do enfermeiro; já a satisfação esteve associada com a oportunidade de capacitação e as reuniões do serviço. Conclusão: precisam-se programar estratégias que proporcionem maximizar as vivências de satisfação e minimizar a insatisfação, o que repercutirá em uma melhor qualidade de assistência aos pacientes, familiares e na promoção da saúde do trabalhador. Descritores: Enfermeiros; Satisfação no Emprego; Saúde do Trabalhador; Trabalho; Condições de Trabalho; Serviço Hospitalar de Admissão de Pacientes.

Resumen

Objetivo: identificar los factores que motivan la satisfacción e insatisfacción laboral de los enfermeros. Método: este es un estudio cualitativo, descriptivo, con 15 enfermeros de una sala de emergencias en un hospital universitario. Los datos se recopilaron a través de entrevistas individuales grabadas en audio y la Técnica de Análisis de Contenido se utilizó en la modalidad de Análisis Temático. Resultados: surgieron dos categorías después del análisis: << Factores que motivan la insatisfacción laboral >> y << Factores que motivan la satisfacción laboral >>. La insatisfacción se relacionó con la cantidad insuficiente de recursos humanos y materiales y la falta de apreciación de la sociedad del enfermero; la satisfacción se asoció con oportunidades de capacitación y reuniones de servicio. Conclusión: las estrategias deben programarse para maximizar las experiencias de satisfacción y minimizar la insatisfacción, lo que dará como resultado una mejor calidad de atención para los pacientes, los familiares y la promoción de la salud de los trabajadores. Descriptores: Enfermeras; Satisfacción Laboral; Salud Ocupacional; Laboral; Condiciones de Trabajo; Servicio de Admisión en Hospital. 


Keywords


Nurses; Job Satisfaction; Worker's Health; Work; Working Conditions; Admitting Departament, Hospital.

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DOI: https://doi.org/10.5205/1981-8963.2020.244966



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