Fatores Críticos de Sucesso de ERP em uma Organização Pública e as Pressões Institucionais
DOI:
https://doi.org/10.21714/1679-18272019v17Esp.p163-177Palavras-chave:
Fatores críticos de sucesso, Liderança, Limitações do sistema, Implementação de ERP, Pressões institucionaisResumo
O objetivo da pesquisa foi analisar como o gerenciamento dos Fatores Críticos de Sucesso “liderança da implementação” e “limitações do sistema” influencia a implementação de ERP em uma organização pública, considerando as pressões institucionais. Os conceitos utilizados na investigação foram pressões institucionais e aspectos sobre os fatores críticos abordados. O estudo de caso analisou a implementação de um ERP em uma Universidade Federal e utilizou dados coletados através de entrevistas, documentos e observação não participante. Os principais achados indicam que as pressões institucionais exercem influências que dificultam o gerenciamento dos elementos de FCS. Ademais, foram encontradas evidências de que as pressões institucionais podem moderar o projeto de implementação, mas não determinam seu sucesso.
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