AI Impacts on Social Inclusion of People with Disabilities and Older Adults in the Labour Market
DOI:
https://doi.org/10.51359/1679-1827.2025.268468Palavras-chave:
artificial intelligence, PWD, social inclusion, people with disabilities, older adultsResumo
Purpose: This study investigates the influence of Artificial Intelligence (AI) on the social inclusion of people with disabilities and older adults in the labour market, identifying both the opportunities created by AI-enabled technologies and the risks they pose to accessibility, fairness, and participation in employment.
Methodology/approach: A narrative review synthesises academic literature, policy analyses, and empirical evidence to assess how AI systems, digital platforms, and assistive technologies shape labour market inclusion for marginalised groups.
Research, Practical & Social implications: Findings show that AI can improve accessibility, provide personalised support, and broaden employment opportunities. Nonetheless, significant challenges persist, including digital divides affecting disadvantaged groups, limited digital literacy, and algorithmic biases that may reinforce ableism and ageism. Inclusive design, equitable technological access, and supportive welfare frameworks are essential. The study underscores the need for policymakers, employers, developers, and community organisations to adopt ethical and inclusive AI practices.
Originality/value: The research offers an interdisciplinary, socially oriented contribution by integrating perspectives from AI ethics, accessibility, and labour market inclusion, identifying key gaps and future research avenues.
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