Boundaries of Technology Acceptance Models: an essay from a critical perspective
DOI:
https://doi.org/10.21714/1679-18272019v17Esp.p210-220Keywords:
technology acceptance model, TAM, UTAUT, TRA, TPBAbstract
The present work aims to make a critical analysis about the theoretical models that propose to explain the variables that influence the intention of using a technology by the user. After the exposure of the problem, a brief exposition of the main theories of acceptance of the existing technology is presented, namely: TRA, TPB, TAM (with its ramifications TAM 2 and TAM 3) and UTAUT, talking about the factors that do not allow these theories to answer strongly which variables influence the use of technologies. Finally, it is believed that the models presented are effective in their purpose and that the existing limitations are due to the complexity of the phenomenon they seek to treat and it is unlikely that there is an optimal model that can fully answer questions about which factors influence the use of an information technology
References
Ajzen, I. (1991). The Theory of Planned Behavior. Organizational Behavior and Human Decision Processes, San Diego (CA), 50, 179-211. https://doi.org/10.1016/0749-5978(91)90020-T
Ajzen, I. (2011). The theory of planned behaviour: reactions and reflections, Psychology and Health, v. 26, n. 9, p. 1113-1127, 2011. https://doi.org/10.1080/08870446.2011.613995
Boava, D. L. T., Macedo, F. M. F., & Sette, R. de S. (2012, maio). Contribuições do ensaio teórico para os estudos organizacionais. Curitiba/PR. Anais do VII Encontro de Estudos Organizacionais da Anpad, Curitiba, PR, Brasil, 7. http://www.anpad.org.br/eventos.php?cod_evento=4&cod_evento_edicao=61&cod_edicao_subse cao=812&cod_edicao_trabalho=14247
Bobsin, D., Visentini, M. S., & Rech, I. (2009). Em busca do estado da arte da UTAUT: ampliando as considerações sobre o uso da tecnologia. Revista de Administração e Inovação, 6(2), 99-118. http://www.revistas.usp.br/rai/article/view/79142/83214
Bouwman, H., Van Den Hooff, B., Van De Wijngaert, L., & Van Dijk, J. (2005). Information and communication technology in organizations: adoption, implementation, use and effects. Sage. http://dx.doi.org/10.4135/9781446211519
Carvalho, M. L. A. de, Freitas, A. S. de, Ramos, A. S. M., Nascimento, T. C., Ferreira, J. B., (2013). Fatores que afetam a intenção em continuar o uso do e-learning: um estudo com professores de uma universidade federal. Revista Administração em Diálogo, 15(1), 139-164. https://doi.org/10.20946/rad.v15i1.12151
Cheng, E. W. (2019). Choosing between the theory of planned behavior (TPB) and the technology acceptance model (TAM). Educational Technology Research and Development, 67(1), 21-37. https://doi.org/10.1007/s11423-018-9598-6
Chu, T. H., & Chen, Y. Y. (2016). With good we become good: Understanding e-learning adoption by theory of planned behavior and group influences. Computers & Education, 92, 37-52. https://doi.org/10.1016/j.compedu.2015.09.013
Davis, F. D. (1989). Perceived of use, and user acceptance of information technology. MIS Quartelly, Minneapolis, USA, 13(3), 319-338. https://doi.org/10.2307/249008
Davis, F. D., Bagozzi, R., & Warshaw, P. R. (1989). User acceptance of computer technology: a comparison of two theoretical models. Management Science, 5(8), 982-1003. https://doi.org/10.1287/mnsc.35.8.982
Davis, F. D. (1986). A technology acceptance model for empirically testing new end-user information systems: theory and results(Doctoral dissertation). https://www.researchgate.net/publication/35465050_A_Technology_Acceptance_Model_for_Empirically_Testing_New_End-User_Information_Systems
Dulle, F. W., & Minishi-Majanja, M. K. (2011). The suitability of the Unified Theory of Acceptance and Use of Technology (UTAUT) model in open access adoption studies. Information development, 27(1), 32-45. https://doi.org/10.1177/0266666910385375
Fishbein, M. & Ajzen, I. (1975). Belief, Attitude. Intention and Behavior: An Introduction to Theory and Research. Reading, MA: Addison-Wesley Publishing. https://www.researchgate.net/publication/233897090_Belief_attitude_intention_and_behaviour_An_introduction_to_theory_and_research
Gupta, B., Dasgupta, S., & Gupta, A. (2008). Adoption of ICT in a government organization in a developing country: An empirical study. The Journal of Strategic Information Systems, 17(2), 140-154. https://doi.org/10.1016/j.jsis.2007.12.004
Lai, P. C. (2017). The literature review of technology adoption models and theories for the novelty technology. JISTEM-Journal of Information Systems and Technology Management, 14(1), 21-38. http://dx.doi.org/10.4301/S1807-17752017000100002
Li, J. P., & Kishore, R. (2006, April). How robust is the UTAUT instrument?: a multigroup invariance analysis in the context of acceptance and use of online community weblog systems. In Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty-four years of computer personnel research: achievements, challenges & the future (pp. 183-189). ACM. https://doi.org/10.1145/1125170.1125218
Marangunić, N., & Granić, A. (2015). Technology acceptance model: a literature review from 1986 to 2013. Universal Access in the Information Society, 14(1), 81-95. https://doi.org/10.1007/s10209-014-0348-1
Meirelles, F. de S., & Longo, L., (2014). Adoção de plataforma estratégica de tecnologia de informação e comunicação: análise baseada no modelo UTAUT. Rev. FAE, 17(1), 110-125. https://revistafae.fae.edu/revistafae/article/view/9
Nistor, N., & Heymann, J. O. (2010). Reconsidering the role of attitude in the TAM: An answer to Teo (2009a). British Journal of Educational Technology, 41(6), 142-145.https://doi.org/10.1111/j.1467-8535.2012.01327.x
Rahman, M. M., Lesch, M. F., Horrey, W. J., & Strawderman, L. (2017). Assessing the utility of TAM, TPB, and UTAUT for advanced driver assistance systems. Accident Analysis & Prevention, 108, 361-373. https://doi.org/10.1016/j.aap.2017.09.011
Rondan-Cataluña, F. J., Arenas-Gaitán, J., & Ramírez-Correa, P. E. (2015). A comparison of the different versions of popular technology acceptance models: A non-linear perspective. Kybernetes, 44(5), 788-805. https://doi.org/10.1108/K-09-2014-0184
Scherer, R., Siddiq, F., & Tondeur, J. (2019). The technology acceptance model (TAM): A meta-analytic structural equation modeling approach to explaining teachers’ adoption of digital technology in education. Computers & Education, 128, 13-35. https://doi.org/10.1016/j.compedu.2018.09.009
Silva, P. M., & Dias, G., (2007). Teorias sobre aceitação de tecnologia: por que os usuários aceitam ou rejeitam as tecnologias de informação? Brazilian Journal of Information Science, 1(2), 69-91. https://doi.org/10.36311/1981-1640.2007.v1n2.05.p69
Tavares, E. & Costa, I. (2008). El papel de los valores individuales en la interacción entre los individuos y la Tecnología de la Información. Rev. Portuguesa e Brasileira de Gestão, 7(3), 11-21. http://www.scielo.mec.pt/pdf/rpbg/v7n3/v7n3a03.pdf
Venkatesh, V. & Davis, F. D., (2000). A theoretical extension of the technology acceptance model: four longitudinal field studies. Management Science, Ann Arbor (MI), 46(2), 186-204. https://doi.org/10.1287/mnsc.46.2.186.11926
Venkatesh, V., Morris, M. G., Davis, G. B. & Davis, F. D., (2003). User acceptance of information technology: toward a unified view. Mis Quarterly, Minneapolis (MN), 27(3), 425-478. https://doi.org/10.1287/10.2307/30036540
Venkatesh, V., & Bala, H., (2008). Technology acceptance model 3 and a research agenda on interventions. Decision Sciences, 39(2), 273–315. https://doi.org/10.1111/j.1540-5915.2008.00192.x
Williams, M. D., Rana, N. P., & Dwivedi, Y. K. (2015). The unified theory of acceptance and use of technology (UTAUT): a literature review. Journal of Enterprise Information Management, 28(3), 443-488. https://doi.org/10.1108/JEIM-09-2014-0088
Downloads
Published
Issue
Section
License
Copyright (c) 2020 Gestão.Org - Revista Eletrônica de Gestão Organizacional

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Os trabalhos assinados são de responsabilidade exclusiva do(s) autor(es).
Os direitos, inclusive os de tradução, são reservados.
É permitido citar os trabalhos publicados sem autorização prévia desde que seja identificada a fonte.