Pedagogical Supervision and conflict mediation in the practice of school managers in Mozambique

Abstract

This study is the result of the research subordinated to the pedagogical supervision and mediation of conflicts in the practice of school managers in Mozambique, whose central objective is to analyze the influence of pedagogical supervision in the management of pedagogical conflicts in secondary schools in Mozambique. Methodologically, a qualitative research approach was used, with a descriptive content, in order to respond to the objectives and the problem previously established. For data collection, a semi- structured interview was used and for its analysis, the content analysis technique advocated by Bardin was used. The sample was composed of 8 managers of secondary schools located in the city of Maputo. Thus, the study concluded that pedagogical supervision based on correct conflict management assists the parties in confrontation in the search for alternatives and creative communication processes that allow a solution to be reached, allowing the elements involved in conflict situations to respect the rules and norms of coexistence and socialization at the level of schools in particular.