Vol. 1 No. 1 (2017): Julho-dezembro

Published: 2017-12-26

Editorial

Artigos

  • Demografic differences in e-learning courses satisfaction: an analysis with public managers

    Fernando Antonio de Melo Pereira, Anatália Saraiva Martins Ramos, Maria Aparecida Gouvêa
    2-20
    DOI: https://doi.org/10.51359/2594-8040.2017.231690

  • Expectation, Performance and Satisfaction of Higher Education Services in the Administration area

    Álysson Gustavo Gomes de Lima, Mario Rodrigues dos Anjos Neto, Marconi Freitas da Costa, Cristiane Salomé Ribeiro Costa, Marianny Jessica de Brito Silva
    21-35
    DOI: https://doi.org/10.51359/2594-8040.2017.231696

  • The Naturalistic Case Study in the investigation of Local Productive Arrangements (APL) of Information and Communication Technologies (ICT)

    Anderson Diego Farias da Silva, Nelson da Cruz Monteiro Fernandes, Fernando Gomes de Paiva Junior
    36-50
    DOI: https://doi.org/10.51359/2594-8040.2017.231697

  • Solid Residuals Management Plan of the Commercial Pole of Caruaru – Pernambuco

    Karla Giselle Silva de Castro, Jaqueline Guimarães Santos, Pamela Karolina Dias
    51-62
    DOI: https://doi.org/10.51359/2594-8040.2017.231692

  • Quality of Services: a comparative analysis between SERVQUAL and SERVPERF

    Christiane de Melo Rêgo Souto, Jorge da Silva Correia-Neto
    63-73
    DOI: https://doi.org/10.51359/2594-8040.2017.231693